1. Product Information and Condition

Techno X Laptops offers new and premium A-Grade imported pre-owned laptops. Product specifications, condition, accessories, and warranty coverage are communicated through the relevant product listing, invoice, or our sales team. Minor cosmetic signs may be present on pre-owned products unless otherwise stated.

2. Pricing and Availability

Prices and availability may change before an order is confirmed because imported laptop prices are affected by stock availability and currency fluctuations. The final price confirmed by Techno X at the time of order confirmation will apply.

3. Orders and Payments

An order is considered confirmed after the required payment has been received and verified by Techno X. Cash on Delivery is not available. Customers should use only the official payment details provided by Techno X and retain their payment receipt and original invoice.

4. Delivery

Delivery charges are calculated according to the applicable shipping method and destination. Delivery timelines are estimates and may be affected by courier operations, public holidays, weather, or circumstances outside the reasonable control of Techno X.

For courier orders, the customer must record a clear, continuous unboxing video immediately upon receiving and opening the parcel. Without an unboxing video, courier-related physical damage claims cannot be processed.

5. Seven-Day Money-Back Guarantee

If a customer is dissatisfied because of a technical issue, the laptop may be returned within seven days of purchase for a full refund, subject to all of the following conditions:

• The laptop is in its original, clean, and undamaged condition.
• The Techno X warranty sticker is intact and undamaged.
• The original invoice is provided.
• The laptop has not been opened or repaired by the customer or any third party.

No deduction will be made from the laptop price. However, both-way delivery charges remain the customer’s responsibility. After seven days, no refund will be issued; eligible warranty claims will instead be handled under the 100-day warranty.

6. One Hundred-Day Techno X Warranty

If an eligible technical issue arises within 100 days of purchase, Techno X will diagnose and repair the laptop without charging repair costs. If the issue cannot be repaired, Techno X may provide the same model, subject to stock availability, or another laptop of equivalent value.

Any replacement requires the laptop to remain in the same clean and undamaged condition in which it was purchased, without physical damage, cracks, scratches, water damage, or faded or broken parts.

8. Warranty Exclusions

Warranty does not cover software or operating-system issues; physical damage; scratches; broken parts; water or liquid damage; fire; electrical surge; damage caused by external factors or natural disasters; screen lines, spots, or dead pixels; or claims made after the warranty period.

9. Warranty Claim Requirements

• The claim must be submitted within the applicable warranty period.
• The original invoice must be provided.
• The Techno X warranty sticker must be intact.
• The laptop must not have been opened or repaired by the customer or any third party.

Warranty processing may take five to seven working days after the laptop is received by Team Techno X for diagnosis, repair, testing, and quality checks.

10. Contact and Acceptance

By completing a purchase from Techno X Laptops, the customer confirms that they have read and accepted these terms. For clarification or assistance, contact Team Techno X through our official contact channels before completing your purchase.